Refund Policy —
Your Satisfaction
Is Non-Negotiable.

Our 30 Day Guarantee

Every single order placed on liveify.shop is protected by our unconditional 30 day money back guarantee. This isn't fine print — it's a standing commitment to every customer who trusts us with their purchase.

We believe in our products. We believe in our quality standards. And we believe that if something ever falls short of your expectations, the right thing to do is make it right — immediately, fully, and without making you jump through hoops to get there.

Eligibility

To be eligible for a refund or return, the following conditions apply:

• Your request must be made within 30 days of the delivery date shown on your tracking information.
• Items should be in their original or near-original condition where possible — unused or minimally used.
• Your order must have been placed directly on liveify.shop.
• You must have a valid order number or proof of purchase.

We apply these conditions reasonably. If you've tried a product and it genuinely hasn't worked for you, that's exactly what the guarantee is for. Contact us and we'll take care of it.

How to Start a Return

Starting a return with Liveify is straightforward. Follow these three steps:

Refund Timeline

Here's what to expect after submitting a refund request:

Damaged or Defective Items

If your order arrives damaged, defective, or not as described, we take full responsibility and will resolve it immediately — at no cost to you.

• Contact us within 7 days of delivery with your order number and photos of the damage or defect.
• We will ship a replacement or issue a full refund — your choice.
• You are not required to return the damaged item in most cases.
• Return shipping for damaged or defective items is always covered by Liveify.

Wrong Items Received

If you received an item that is different from what you ordered, we sincerely apologize for the error. Here's how we make it right:

• Contact us at liveifyshop.contact@gmail.com with your order number and a photo of the item you received.
• We will dispatch the correct item to you immediately — no waiting for a return first.
• We will arrange collection of the incorrect item at our expense.
• If the correct item is unavailable, we will issue a full refund without delay.

Non-Returnable Items

For hygiene and safety reasons, the following items are generally not eligible for return once opened or used:

• Personal hygiene products that have been opened and used beyond a reasonable trial period.
• Items that have been clearly damaged through misuse or improper care after delivery.
• Items purchased outside of our 30 day guarantee window without prior arrangement.

We apply these exceptions reasonably and with common sense. If you're unsure whether your item qualifies, reach out to us first — we'll always try to find a fair resolution.

Exchanges

We currently do not offer direct product exchanges through an automated system. If you'd like a different product, the fastest path is:

• Contact us to initiate a refund for the original item.
• Once the refund is approved and processed, place a new order for the item you want.
• If you need help coordinating this, our team is happy to assist you through the process directly.

Email us at liveifyshop.contact@gmail.com and we'll make the experience as smooth as possible.

Return Shipping Costs

Who covers return shipping depends on the reason for the return:

• Damaged, defective, or incorrect items — return shipping is fully covered by Liveify. We will provide a prepaid label or reimburse your shipping cost.
• Change of mind or dissatisfaction — in most cases, we do not require you to return the item at all. Contact us and we will advise on a case by case basis.
• Items requiring physical return — if a return shipment is required and the item is not defective, the customer is responsible for return shipping costs. We recommend using a tracked service.

Contact Us

For any refund or return request, or if you have any questions about this policy, please reach out to us directly. We're here to help and we respond to every message.