Shipping Policy — Liveify

Legal

Shipping Policy —
Fast, Tracked &
Transparent.

Every Liveify order is processed quickly, packed carefully, and tracked from our hands to your door. Here's exactly what to expect when you order from us.

Last updated: August 2026

Effective: March 1, 2025

Ships from: Los Angeles, CA

⚡

Fast Processing

Orders processed within 1–2 business days of payment confirmation.

🌍

Ships Worldwide

We deliver to most countries. Rates calculated at checkout.

📦

Fully Tracked

Every order ships with tracking. Follow your package in real time.

🛡️

30 Day Guarantee

If your order doesn't arrive, we make it right. Guaranteed.

All orders placed on liveify.shop are fulfilled from Los Angeles, California, United States. We ship worldwide and every order is tracked from dispatch to delivery.

Section 01

Order Processing

Once your payment is confirmed, your order enters our fulfillment process. Here's what happens from the moment you check out:

Immediately

Order Confirmed

You receive an order confirmation email with your order number and summary.

1–2 Business Days

Order Processed & Packed

Your order is picked, quality checked, and carefully packed for shipment.

After Processing

Dispatched & Tracked

Your order is handed to the carrier and you receive a shipping confirmation email with your tracking number.

In Transit

On Its Way to You

Your package is in transit. Use your tracking link to follow it in real time.

Orders placed on weekends or public holidays are processed on the next available business day. During peak periods, processing may take up to 3 business days.

Section 02

Delivery Times

Estimated delivery times vary by destination. The following are general guidelines after your order has been dispatched:

Destination	Estimated Delivery	Tracking
United States	5–10 business days	✓ Included
Canada	7–14 business days	✓ Included
United Kingdom	7–14 business days	✓ Included
Europe	8–16 business days	✓ Included
Australia & NZ	10–18 business days	✓ Included
Asia	8–15 business days	✓ Included
Middle East	10–18 business days	✓ Included
Rest of World	12–20 business days	✓ Included

⚠️ Delivery estimates are guidelines, not guarantees. Delays can occur due to customs processing, carrier volumes, or circumstances beyond our control.

Section 03

Shipping Costs

Shipping costs are calculated based on your delivery destination, the weight of your order, and the shipping method available. The exact cost will be displayed at checkout before you complete your purchase — there are no hidden shipping fees.

Shipping costs are calculated in real time at checkout based on your location.
Some promotional offers may include free or discounted shipping — this will be reflected at checkout if applicable.
Orders containing multiple items may be consolidated into one shipment where possible.
We do not profit from shipping fees — costs are passed through directly from our carriers.

💡 The final shipping cost is always shown at checkout before payment — you'll never be surprised by shipping fees after the fact.

Section 04

Tracking Your Order

Every Liveify order ships with tracking included. Here's how to stay on top of your delivery:

Once your order is dispatched, you'll receive a shipping confirmation email containing your tracking number and a direct link to track your package.
Click the tracking link in your email to see real-time updates on your delivery status.
Tracking information may take up to 24 hours to update after your order is dispatched.
If you haven't received a tracking email within 3 business days of ordering, check your spam folder first, then contact us.

You can also contact us at liveifyshop.contact@gmail.com with your order number and we'll provide a tracking update directly.

Section 05

International Shipping

Liveify ships to most countries worldwide. We are based in Los Angeles, California, and fulfill all orders from the United States.

International orders are shipped via tracked international carriers.
Delivery estimates for international orders are provided in the table above and at checkout.
International shipments may be subject to customs inspection, which can occasionally cause delays outside our control.
Not all products may be available for shipping to every country due to local import regulations.
If your country is not supported at checkout, please contact us and we will do our best to accommodate your order.

🌍 We ship to over 100 countries worldwide. If you're unsure whether we ship to your location, email us before placing your order.

Section 06

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, and fees levied by your country's customs authority. These charges are entirely outside of Liveify's control and are the sole responsibility of the customer.

Customs fees and import duties are not included in our product prices or shipping costs.
We are legally required to declare the full value of all shipments on customs documentation.
We cannot mark orders as "gifts" or undervalue shipments to avoid customs fees.
If your package is held by customs and you refuse delivery, the order will not be eligible for a refund unless we receive the item back in its original condition.
We recommend checking your country's import regulations before placing an order if you are concerned about customs fees.

⚠️ Customs fees vary widely by country and order value. Liveify is not responsible for any customs charges, delays, or seizures by customs authorities.

Section 07

Delays & Disruptions

While we do everything in our power to ensure timely delivery, certain factors are outside our control. These include:

High-volume shipping periods such as holidays and sales events.
Customs inspection and processing at international borders.
Carrier delays, strikes, or operational disruptions.
Extreme weather events or natural disasters.
Incorrect or incomplete shipping addresses provided at checkout.

If your order is experiencing a delay beyond the estimated delivery window, contact us at liveifyshop.contact@gmail.com and we will investigate with the carrier on your behalf.

Section 08

Lost or Undelivered Orders

If your tracking shows your order as delivered but you haven't received it, or if your order hasn't arrived well beyond the estimated delivery window, here's what to do:

Check with neighbors, your building's front desk, or any safe drop locations near your address.
Check your tracking link for any delivery attempt notifications or instructions.
Contact your local post office or delivery depot with your tracking number.
If you still cannot locate your package, contact us at liveifyshop.contact@gmail.com within 20 business days of the estimated delivery date.

🛡️ If your order is confirmed lost by the carrier or hasn't arrived within 20 business days of the estimated delivery date, we will reship your order or issue a full refund — your choice.

Section 09

Address Accuracy

It is your responsibility to ensure that the shipping address provided at checkout is complete, accurate, and up to date. Liveify cannot be held responsible for orders shipped to an incorrect or incomplete address provided by the customer.

Double-check your shipping address before completing your purchase.
Include apartment numbers, unit numbers, or any other necessary address details.
If you notice an error in your shipping address immediately after ordering, contact us at liveifyshop.contact@gmail.com as soon as possible — we can only make changes before dispatch.
Orders returned to us due to an incorrect address may be reshipped at the customer's expense.

Section 10

Contact Us

For any shipping-related questions, tracking inquiries, or delivery concerns, please reach out to our support team. We're here to help and respond to every message.