Your Questions,
Answered.

Placing an order is simple. Browse our collections, select the product you want, choose your options if applicable, and click "Add to Cart." When you're ready, proceed to checkout, enter your shipping and payment details, and confirm your order. You'll receive a confirmation email within minutes.

We accept all major credit and debit cards including Visa, Mastercard, American Express, and Discover. We also accept PayPal, Apple Pay, and Google Pay where available. All payments are processed securely through Shopify Payments and are fully encrypted.

We process orders quickly, so modifications or cancellations are only possible within 1–2 hours of placing your order. Contact us immediately at liveifyshop.contact@gmail.com with your order number and we'll do our best to accommodate your request. Once an order has been dispatched, it cannot be cancelled.

First, check your spam or junk folder — confirmation emails occasionally end up there. If it's not there, it's possible the email address entered at checkout had a typo. Contact us at liveifyshop.contact@gmail.com with your name and approximate order time and we'll locate your order and resend the confirmation.

Absolutely. Our entire website is SSL encrypted and all payment processing is handled by Shopify Payments — one of the most secure e-commerce payment platforms in the world. We never store your full card details on our servers. Your payment information is completely safe.

If your tracking shows delivered but you haven't received your package, first check with neighbors, your building's front desk, or any safe drop locations near your address. If you still can't locate it, contact us within 5 days of the reported delivery date and we'll investigate and resolve the situation for you.

Orders are processed within 1–2 business days. Delivery typically takes 5–10 business days depending on your location. International orders may take slightly longer due to customs processing. You'll receive a tracking link via email as soon as your order ships so you can follow it every step of the way.

Yes — we ship to most countries worldwide. Shipping costs and estimated delivery times for international orders are calculated at checkout. Please note that import duties, customs fees, and local taxes are the responsibility of the customer and are not included in our prices.

Shipping costs vary based on your location and the weight of your order. The exact shipping cost will be calculated and displayed at checkout before you complete your purchase — so there are no surprises.

Once your order has been dispatched, you'll receive an email with your tracking number and a link to track your package in real time. If you haven't received tracking information within 3 business days of ordering, please contact us and we'll look into it immediately.

Occasional delays can occur due to high shipping volumes, customs processing, or carrier delays. If your order hasn't arrived within 20 business days of the estimated delivery date, please contact us at liveifyshop.contact@gmail.com and we will investigate and resolve it as a priority.

Address changes are possible only if your order has not yet been dispatched. Contact us immediately at liveifyshop.contact@gmail.com with your order number and the corrected address. Once dispatched, we are unable to redirect packages.

We offer a 30 day money back guarantee on all orders. If you're not completely satisfied for any reason, contact us within 30 days of receiving your order and we will arrange a refund or replacement — no questions asked.

Simply email us at liveifyshop.contact@gmail.com with your order number and a brief description of the issue. Our team will respond within 24 hours with instructions. You do not need to return the item before a refund is processed in most cases.

Once your return is approved, refunds are processed within 1–3 business days. The time it takes for the refund to appear in your account depends on your bank or payment provider — typically 3–7 business days after processing. You'll receive an email confirmation once the refund has been issued.

We're sorry if your order arrived in less than perfect condition. Please contact us within 7 days of delivery with your order number and photos of the damage or defect. We will ship a replacement or issue a full refund immediately — at absolutely no cost to you.

We sincerely apologize for the mix-up. Contact us at liveifyshop.contact@gmail.com with your order number and a photo of the item you received. We will dispatch the correct item to you immediately and arrange collection of the incorrect one at our expense.

Yes — all Liveify products are designed for safe, regular use. Every product comes with usage instructions included. If you have a specific health condition, allergy, or concern, we recommend consulting a healthcare professional before use. If you ever have a product-specific question, email us and we'll give you a straight answer.

Results vary by product and individual use. Products like our Ice Face Roller and Neck Massager deliver noticeable effects from the very first use. For products like the Jaw Trainer or Height Boosters, most customers report visible results within 2–4 weeks of consistent daily use. We believe in our products — that's why every order is backed by our 30 day guarantee.

Yes — popular items are restocked regularly. If a product you want is currently unavailable, sign up for our newsletter to be the first to know when it's back in stock. You can also email us directly and we'll notify you personally when it returns.

We work hard to ensure every product description is accurate, honest, and representative of what you'll receive. Product images may occasionally vary slightly due to screen calibration or lighting. If a product ever falls short of what was described, our 30 day money back guarantee covers you completely.

Absolutely — and we genuinely encourage it. Real reviews from real customers help our community make better decisions. After your order is delivered, you'll receive an email inviting you to share your experience. You can also leave a review directly on the product page. We read every single one.

Simply sign up with your email using the form on our home page or collection pages and click "Apply Discount & Start Shopping." The code LIVEIFY20 is applied automatically to your cart — no manual entry needed. Your 20% discount will be waiting for you at checkout.

Discount codes and promotional offers cannot be combined with other active sale pricing unless explicitly stated. If you're unsure whether a code applies to a specific product, contact us before completing your purchase and we'll confirm it for you.

First, check that the code is entered exactly as provided — codes are case sensitive. Also confirm the code hasn't expired and that it applies to the items in your cart. If everything looks correct and the code still isn't working, email us at liveifyshop.contact@gmail.com and we'll resolve it before you complete your order.

Join the Liveify Circle by signing up with your email on our home page. You'll be the first to hear about new products, exclusive deals, flash sales, and insider offers — plus you'll unlock your 20% welcome discount instantly. Follow us on Instagram and TikTok at @liveify.shop for daily updates.

No — you can checkout as a guest without creating an account. However, creating an account allows you to track your orders, view your order history, and enjoy a faster checkout experience on future purchases.

Your personal data is used solely to process your orders, communicate with you about your purchases, and — if you've opted in — send you marketing communications. We never sell your data to third parties. For full details, read our Privacy Policy.

Every marketing email we send includes an unsubscribe link at the bottom. Click it and you'll be removed from our mailing list immediately. You can also email us at liveifyshop.contact@gmail.com and we'll handle it manually within 24 hours.

You have the right to request deletion of your personal data at any time. Email us at liveifyshop.contact@gmail.com with the subject line "Data Deletion Request" and we will process your request within 30 days in accordance with applicable privacy laws.