Privacy Policy

Information We Collect

When you interact with Liveify — whether browsing, purchasing, or contacting us — we may collect the following types of information:

• Personal identification information — your name, email address, phone number, and billing or shipping address when you place an order or create an account.
• Payment information — credit card details, payment method data, and transaction records. Payment data is processed securely through Shopify Payments and is never stored directly on our servers.
• Order information — products purchased, order history, and communications related to your orders.
• Device and usage data — your IP address, browser type, device type, pages visited, time spent on pages, and referring URLs.
• Marketing preferences — whether you have opted in or out of marketing communications, including email newsletters.
• Communications — any messages you send us via email, contact forms, or social media.

How We Use Your Information

We use the information we collect for the following purposes:

• Processing and fulfilling your orders, including shipping and delivery.
• Communicating with you about your order status, tracking, and any issues.
• Sending marketing emails and promotional offers — only if you have opted in.
• Improving our website, product selection, and customer experience.
• Detecting, preventing, and responding to fraud, security incidents, or technical issues.
• Complying with legal obligations and enforcing our terms of service.
• Personalizing your shopping experience based on past behavior and preferences.

We will never sell your personal information to third parties for their own marketing purposes.

Sharing Your Information

We only share your information with trusted third parties when necessary to operate our business and fulfill your orders. These include:

• Shopify — our e-commerce platform, which processes orders, payments, and stores customer data in accordance with their own privacy policy.
• Shipping carriers — your name and address are shared with our logistics partners solely to deliver your order.
• Payment processors — to securely process your payment transactions.
• Email marketing platforms — if you have opted into our newsletter, your email may be stored in a third party email service provider.
• Analytics providers — we use tools like Google Analytics to understand how customers use our site. This data is aggregated and anonymized.

All third parties we work with are required to handle your data in compliance with applicable privacy laws and are prohibited from using it for any other purpose.

Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze site traffic. Types of cookies we use include:

• Essential cookies — required for the website to function, including your shopping cart and session information.
• Analytics cookies — help us understand how visitors interact with our site so we can improve it.
• Marketing cookies — used to deliver relevant advertisements and track campaign performance.
• Preference cookies — remember your settings and preferences for future visits.

You can control or disable cookies through your browser settings. Disabling essential cookies may affect the functionality of our store.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including processing your orders, complying with legal obligations, resolving disputes, and enforcing our agreements.

Order data is typically retained for a minimum of 5 years for tax and accounting purposes. Marketing data is retained until you unsubscribe or request deletion. You may request deletion of your personal data at any time by contacting us.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to access — request a copy of the personal data we hold about you.
• Right to rectification — request correction of any inaccurate or incomplete data.
• Right to erasure — request deletion of your personal data where there is no compelling reason for us to continue processing it.
• Right to restrict processing — request that we limit how we use your data in certain circumstances.
• Right to data portability — request a copy of your data in a structured, machine-readable format.
• Right to object — object to the processing of your personal data for direct marketing purposes at any time.
• Right to opt out — unsubscribe from marketing emails at any time using the unsubscribe link in any email we send.

To exercise any of these rights, please contact us at liveifyshop.contact@gmail.com. We will respond within 30 days.

Data Security

We take reasonable and appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, alteration, or disclosure. These measures include:

• SSL encryption on all pages of our website.
• Secure payment processing through PCI-compliant providers.
• Access controls limiting who within our organization can access customer data.
• Regular security reviews of our systems and processes.

While we take every reasonable precaution, no method of data transmission or storage is 100% secure. If you believe your data has been compromised, please contact us immediately.

Third Party Links

Our website may contain links to third party websites, social media platforms, or partner pages. These sites operate independently and have their own privacy policies. We are not responsible for the privacy practices or content of any third party websites.

We encourage you to review the privacy policy of any external site you visit through a link on liveify.shop.

Children's Privacy

Liveify is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately and we will take steps to remove that information from our systems.

Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will update the "Last updated" date at the top of this page. For significant changes, we may also notify you via email or a prominent notice on our website.

Your continued use of liveify.shop following any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please do not hesitate to reach out.